Hamburg hotels re-open to visitors – Focus on new safety systems, serviced suites & family values

Hotels in Hamburg are now open for business. Florian Gerdes, marketing manager Conventions, at the Hamburg Convention Bureau, explains: “The teams across our city’s hotels have worked hard to ensure that they’re business ready – not just in terms of meeting German State health and safety requirements, but also ensuring that guest and staff wellbeing remains a top priority.”

“Stay Safe at Hotel Vier Jahreszeiten”

Fairmont Hotel Vier Jahreszeiten re-opened on 18 May with a new campaign “Stay Safe at Hotel Vier Jahreszeiten”. This outlines the hotel’s new safety measures for guests and covers distances between restaurant tables, digital menus and housekeeping‘s disinfection practices. The team’s focus is also on flexibility when dealing with new booking, postponements or waiving cancellation fees.

Anna Ziegler, Director of Sales & Marketing at Fairmont Hotel Vier Jahreszeiten says: “The purpose of our new campaign is to build close guest relations and respond to everyone’s current needs with flexibility and goodwill. We’ve introduced guidelines designed to deliver a safe and healthy environment for all of our guests and protect the wellbeing of our 300 employees – who we consider to be the heart and soul of Fairmont Hotel Vier Jahreszeiten.”

Focus on family values at Grand Elysee Hamburg

For the team at the Grand Elysée Hamburg, the largest five-star private hotel in Germany, their family values have helped see them through the crisis. The hotel has been privately run by the Block family since it was founded in 1985.

Speaking shortly after their opening on 18 May, André Vedovelli, hotel director of the Grand Elysée Hamburg said: “We at the Grand Elysée Hamburg think the hotel industry in Germany and across Europe will become even more sustainable in terms of human resources. Our most valuable asset is our team – we’ve weathered this hardship together and are now working collectively to regain strength. During the crisis we maintained the special Grand Elysée family atmosphere through a regular programme of interactive training workshops as well as a video and photo campaign featuring colleagues from different divisions of the hotel.”
Enjoy a virtual tour of Grand Elysee Hamburg here.

Serviced Suites fit the bill at Fraser Suites

Fraser Suites Hamburg re-opened on 25 May, exactly one year after their official launch in the city. Alongside its luxury rooms and suites, the five-star superior hotel offers accommodation for extended stays – now one of the key elements of the business.

Fraser Suites Hamburg, located near to Hamburg’s UNESCO-listed Speicherstadt, has large suites with a separate living room and study area plus fully equipped kitchenette, enabling guests to cook for themselves. Fraser Suites Hamburg already has confirmed business from domestic corporate buyers, small groups and individuals on extended stays of over 1 month. Take a virtual tour of Fraser Suites here.

Florian Gerdes, marketing manager Conventions, at the Hamburg Convention Bureau, adds: “Visitors, when they’re ready to return to Hamburg, can be sure of a warm and friendly welcome.”
In the meantime, future visitors can join the Hamburg Convention Bureau team for a virtual tour of some of the city’s hotels here.

The Hamburg Convention Bureau (HCB) 

The Hamburg Convention Bureau (HCB) is a division within Hamburg Tourismus GmbH. Already since 2009, the HCB has been responsible for profiling the destination as a globally recognised premium location for B2B events. As part of a municipal marketing organisation, we are also the interface between tourism and business development.

Michel Molenda
Head of Corporate Communications & PR
Hamburg Convention Bureau GmbH
Wexstrasse 7
D-20355 Hamburg

T: +49 40 – 300 51 653
M: +49 173 – 900 6586
F: +49 40 – 300 51 618

For further information contact:

Emma Blake

Hamburg Convention Bureau UK
T: +44 207 736 4022

Sascha Albertsen

Sascha Albertsen

Hamburg Tourismus GmbH
Leitung Stabsstelle Kommunikation & Öffentlichkeitsarbeit
Tel +49 (0)40 / 30051-111

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